SHIPPING & RETURNS
SHIPPING POLICY
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
International Shipping
A minimum order of £50 (or equivalent foreign currency) is required for international shipping. Shipping costs are calculated at checkout. Free shipping, both international and domestic, is applied for orders above £150.
Your order may be subject to import duties and taxes, including VAT, which are incurred once a shipment reaches your destination country. Zagara Ceramics is not responsible for these charges if they are applied and are your responsibility as the customer.
How can I check the status of my order?
When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order, or you are unable to access the tracking information, please get in touch with us via info@zagaraceramics.com with your name and order number, and we will investigate this for you.